Welcome to OilsRus, your trusted manufacturer of cold-pressed natural edible oils. We value your satisfaction and strive to provide the highest quality products. Please read our Refund and Returns Policy carefully before making a purchase.

Return Policy

We accept returns only under the following condition:

1. Product Damage or Expiration:
   • If you receive a product that is damaged or expired from the manufacturing date, you are eligible for a return.
   • Returns must be requested within 3 days of receiving the product.

Refund Policy

• Refund Eligibility:
  • Refunds will be issued only for products that meet the return criteria outlined above.
  • To request a refund, please contact our customer support team within 3 days of receiving the product.

How to Initiate a Return or Refund

1. Contact Us:

   • Email our customer support team at oilsruspapl@gmail.com  within 3 days of receiving your order.
   • Provide your order number, a description of the issue, and photographic evidence of the damage or expiration.

2. Return Process:

   • Our customer support team will review your request and provide further instructions on returning the product.

3. Refund Process:

   • Once we receive and inspect the returned product, we will process your refund. Please allow  5-7 business days for the refund to be credited to your original method of payment.

Important Notes

• Products must be returned in their original packaging.
• Shipping and handling fees are non-refundable.
• We do not accept returns or provide refunds for any reason other than product damage or expiration.

Thank you for choosing OilsRus. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

Best regards,

OilsRus Customer Support Team